Privacy Policy

Introduction

PaperSignMan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital document signing platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information Collection

We collect several types of information from and about users of our Services:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Account credentials (such as username and password)
• Billing information (such as credit card details and billing address)
• Profile information (such as profile picture and job title)
• Electronic signatures and signature history
• Identity verification information (when required)

Document Information

When you use our Services, we collect information about the documents you upload, create, send, sign, or manage, including:

• Document content and metadata
• Document history and audit trails
• Recipient information
• Signature data and timestamps

Usage Information

We automatically collect certain information about how you interact with our Services:

• Log data (such as IP address, browser type, pages visited, and time spent)
• Device information (such as device type, operating system, and unique device identifiers)
• Location information (such as general geographic location based on IP address)
• Usage patterns and preferences

Information Collection Methods

We collect information through:

• Direct interactions (when you provide information to us)
• Automated technologies (such as cookies, web beacons, and similar technologies)
• Third-party sources (such as business partners, identity verification services, and public sources)

How We Use Information

We use the information we collect for various purposes, including:

Providing and Improving Services

• To provide, maintain, and improve our Services
• To process transactions and manage your account
• To facilitate document signing and management
• To develop new features and functionality
• To personalize your experience

Communication

• To communicate with you about your account or transactions
• To send notifications about document status
• To provide customer support
• To send marketing communications (with your consent where required)

Security and Compliance

• To verify your identity
• To detect, prevent, and address fraud, security issues, and technical problems
• To maintain audit trails for legal and compliance purposes
• To enforce our terms, conditions, and policies

Analytics and Research

• To analyze usage patterns and trends
• To measure the effectiveness of our Services
• To conduct research and development

Information Sharing

We may share your information in the following circumstances:

With Your Consent

We may share your information when you give us explicit consent to do so.

No mobile information will be shared or sold to third parties for promotional purposes.

With Document Recipients

When you send documents for signature or review, we share necessary information with the intended recipients.

With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud storage providers
• Payment processors
• Customer support services
• Analytics providers
• Email service providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our Services and for business or marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular security training for employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When determining the retention period for specific data, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request access to the personal information we hold about you and information about how we use it.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request that we delete your personal information in certain circumstances.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Data Portability

You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

Objection

You have the right to object to our processing of your personal information in certain circumstances.

Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request. In some cases, we may need to keep certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.

International Transfers

We are based in the United States and may process, store, and transfer personal information in the United States and other countries that may have different data protection laws than those in your country of residence.

If we transfer your personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to a country that has not received an adequacy decision from the European Commission, we will implement appropriate safeguards to ensure that your personal information receives an adequate level of protection, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes to this Privacy Policy will constitute your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For users in the European Union, we have appointed a data protection representative who can be contacted at eu-representative@thepapersignman.com.