Frequently Asked Questions

Digital document signing works by using electronic signatures to verify the identity of signers and secure the contents of a document. When you upload a document to PaperSignMan, you can specify who needs to sign it and in what order. Recipients receive an email notification with a secure link to view and sign the document. Our platform tracks the document's progress and notifies you when all signatures are complete. Each signature is secured with encryption and includes a detailed audit trail for legal validity.

You can sign virtually any type of document with PaperSignMan, including but not limited to contracts, agreements, NDAs, offer letters, invoices, purchase orders, consent forms, and legal documents. Our platform supports various file formats including PDF, Word (DOCX), Excel (XLSX), PowerPoint (PPTX), and image formats (JPG, PNG). All documents are converted to PDF for signing to ensure compatibility and consistency.

PaperSignMan offers several pricing plans to meet different needs and budgets. Our Basic plan starts at $19/month per user, the Professional plan at $49/month per user, and the Enterprise plan at $99/month per user. We also offer annual billing with a 20% discount. You can view detailed pricing information on our Pricing page.

Yes, we offer a 14-day free trial for all plans. No credit card is required to start your trial. You can experience all the features of your chosen plan before making a commitment. To start your free trial, simply sign up for an account.

Yes, you can upgrade or downgrade your plan at any time from your account dashboard. When upgrading, you'll be billed the prorated amount for the remainder of your billing cycle. When downgrading, the new rate will take effect at the start of your next billing cycle.

PaperSignMan uses bank-level security with 256-bit encryption for all documents and data. Our platform is SOC 2 compliant and undergoes regular security audits. We implement multiple layers of security, including secure data centers, encrypted connections (HTTPS/TLS), and strict access controls. Your documents and sensitive information are protected at all times, both during transmission and storage.

Only you and the recipients you specifically designate can access your documents. Our platform uses role-based access controls to ensure that only authorized individuals can view or sign your documents. PaperSignMan employees do not have access to your document contents unless you explicitly grant permission for troubleshooting purposes.

We take data privacy seriously. All data is encrypted both in transit and at rest. We do not sell or share your data with third parties. Our data handling practices comply with GDPR, CCPA, and other privacy regulations. You can review our complete data handling policies in our Privacy Policy.

Yes, PaperSignMan offers extensive customization options. You can add your company logo, customize colors to match your brand, create email templates, and even use your own domain for signing links (on Enterprise plans). You can also customize the signing workflow, including the order of signers, required fields, and automated reminders.

PaperSignMan allows you to create and save templates for documents you use frequently. You can set up signature fields, text fields, checkboxes, and other form elements in advance. This saves time and ensures consistency when sending the same type of document to different recipients.

Yes, PaperSignMan integrates with many popular business tools including Google Workspace, Microsoft 365, Dropbox, Box, Salesforce, and more. We also offer a robust API for custom integrations with your existing systems. Check our API Documentation for more details.

We offer multiple support channels. You can contact our support team via email at support@thepapersignman.com, use the live chat on our website, or call our support line during business hours. Professional and Enterprise plans include priority support with faster response times.

PaperSignMan supports all modern browsers including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. We recommend keeping your browser updated to the latest version for the best experience and security.

Yes, electronic signatures created with PaperSignMan are legally binding in most countries. Our platform complies with major electronic signature laws including ESIGN and UETA in the United States, eIDAS in the European Union, and similar laws in other countries. Each signed document includes a detailed audit trail that can be used as evidence in court if needed.

In most jurisdictions, documents that legally require notarization still need to be physically notarized. However, some states in the US and some countries now allow for remote online notarization (RON). PaperSignMan does not currently offer built-in notarization services, but we're working on adding this feature in the future.